Top 5 Features Of The Best Hosted PBX Systems

Berry Mathew

Updated on:

Top 5 Features Of The Best Hosted PBX Systems

Elevating your business to the next level has just become easier than ever. PBX has many features that not only put you miles ahead of your competitors, but it also helps to put you in a category of your own.

With business phones moving away from wires and traditional VoIP services, it is clear why PBX systems are now beginning to take over due to the many benefits it offers. From being scalable to be able to keep disaster at bay, the system can offer you relief that you never had before.

After reading this, you will just how useful PBX systems can be and how your company has been missing out if you don’t currently have one.

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What Is PBX?

PBX is a cloud-based system, which enables you to transmit your voice and other media contents via the internet rather than the traditional way. In simple terms, it is here to save you money, be portable, and a whole lot more. 

PBX stands for Private Branch Exchange. Unlike the on-premise version, hosted PBX systems allow you to keep peace of mind as your providers do all the hard work as you focus on your business. Hosted PBX systems are becoming sought after because of those benefits and more.


The versatility of PBX, especially the hosted kind is endless. It can work for small businesses as well as larger firms alike. Cloud capability allows your data to be safely backup in case of a disaster.

You will no longer have to worry about losing time and effort if there are ever technical problems with your system. Hosted means that you will no longer have to worry about security being onsite to make sure your system is running up to par because the provider is in charge of that.

Apps can be downloaded by your employees to make sure they are connected to the system as remote workers. This means no expensive hardware that will need to be hauled around or set up. Some of the best features are  included with Hosted PBX as well:

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  • IVR

Interactive Voice Response lets your customers get information using a pre-recorded message from you. As your business becomes increasingly busy, this feature gives you fewer worries, which in turn reduces the hold time.

IVR systems can help to improve your company’s key performance indicators (KPIs) by streamlining your calling operation. This can in turn lead to increased customer satisfaction, as calls are answered more quickly and queries are dealt with more efficiently.

IVR improves the quality of the calls, answering short questions while bringing the more persistent callers through that require human assistance. Not only that, IVR can be linked with different numbers depending on what specific task you want it to do.

For example, use it with your CRM to route calls depending on the caller’s number. Decide whether you want a specific number to be ahead of the queue or directed to an employee that speaks a certain language and can better assist the client.

  • Audio/Video Conference

Especially during a time when businesses are globalizing, video conferencing improves communication. Employees/coworkers like to be engaged while they are on camera, resulting in a more beneficial working environment.

This also helps to build relationships with your colleagues as you can pick up on their verbal and nonverbal cues.

  • Voicemail To Email

This feature allows you to see your voicemail easily and respond on time. You have the option to either listen to the message or read the transcript, it all depends on your preference.

Having your voicemail sent to your email means that you no longer have to be tied to your phone. You have the option of getting to it wherever you are. Customers want to be responded to right away and will judge your company based on the response time.

  • Actively Control Calls

Being able to control your calls as a business owner puts the power back into your hands. You can listen in on calls to make sure that your employees are doing their jobs, and coach them after the call is over.

Being able to listen in on your team allows you to give constructive criticism when needed. You can get a greater understanding of your customer, things tend to be lost in translation when explained. Listening in personally helps to prevent that.

  • Simultaneous and Sequential Ringing

Sequential ringing allows your customers to reach you with only one number. The call will be forwarded to the next available person if the phone line is busy. You can set the phone to ring a specific amount before moving on to the next phone if no one picks up.

Another important aspect of using this feature is that you don’t your employees don’t have to be in the geographical location. The phone can even seamlessly bounce from one office to another. 


The opportunity to get a PBX system is something that the majority of companies are now seeing the benefits of. Telnum offers just that with its virtual office system and services which allows you to conduct business just about anywhere.